Check-in and check-out
For more ease
Arrival time: from 3:00 p.m.
Departure time: before 11:00 a.m.
The first access to the building is through a digital key from the mobile device. Before your arrival at ART Las Palmas we will send you an email with the instructions for downloading the application and with the key with which you can access the building and reserved apartment. If the reservation has not been made through our website, but through a third-party portal, please contact us directly at firstname.lastname@example.org and send us an email so that we can send you the necessary information before arrival at ART Las Palmas.
It is very important to know the expected arrival time to be attentive and in case the arrival is outside of opening hours, don't worry, you will be able to enter the apartment without any problem thanks to the digital locks that each accommodation has. The next day we will come to welcome you and complete the check-in process and payment of the stay (if necessary).
It is very important that you are informed that the electronic devices that activate the opening and closing of the doors of the apartments, through an application or physical key, are computer programmed to be blocked after the check-out time. From that moment on, the digital key would be deactivated and you would no longer be able to enter the apartment.
The entry times for arrival or departure at ART Las Palmas cannot be advanced or delayed. However, whenever possible, and after consulting our staff, we may have some flexibility; everything will depend and is synchronized with the demand and occupation of the building at the time of arrival or departure, such as cleaning protocols and availability.
Any other questions, you can send us an email or call us directly.
We are looking forward to welcoming you to ART Las Palmas.