Privacy Policy

ART Las Palmas

PRIVACY POLICY AND DATA PROTECTION

Respecting the provisions of current legislation, www.murhotels.com and www.artlaspalmas.com (hereinafter, also the Website) undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected.

Laws incorporated in this privacy policy

This privacy policy is adapted to current Spanish and European legislation on the protection of personal data on the internet. Specifically, it respects the following rules:

  • Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the Data Controller

The processing of personal data collected through the booking system of the Websites (www.murhotels.com and www.artlaspalmas.com) will be carried out by one of the following companies (hereinafter, collectively referred to as “MUR HOTELS”), who act as data controllers for the establishment in which you make the booking, make an enquiry or subscribe to the newsletter.

Company Name

NIF/CIF

Linked Establishments

Registered Office

Construcciones y

Edificios Especiales SA

A08242414

Apartamentos Buenos Aires

Bungalows Parque

Romántico

Vacation Rentals ART in Las Palmas de Gran Canaria

C/ Doctor Vicente

Navarro Marco, 109. 35017 Las Palmas de G.C.. Las Palmas.

CODIREX SL

B35074087

Hotel Neptuno

Avenida 8 de marzo, 29. 35100 San Bartolomé de Tirajana, Las Palmas.

FLIMATUR SL

B35382571

Hotel Faro Jandía

C/ Luis Doreste Silva 95, 1D. 35004 Las Palmas de G.C.. Las Palmas.

Unified contact for Data Protection: lopd@murhotels.com

Register of Personal Data

In compliance with the provisions of the GDPR and the LOPD-GDD, we inform you that the personal data collected by the Website through the forms provided on its pages will be incorporated and processed in our files in order to facilitate, expedite and fulfil the commitments established between the Website and the User or the maintenance of the relationship established in the forms the User fills out, or to respond to a request or enquiry from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in Article 30.5 of the GDPR applies, a record of processing activities is maintained which specifies, according to its purposes, the processing activities carried out and the other circumstances established in the GDPR.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR and in Article 4 et seq. of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

  • Principle of lawfulness, fairness and transparency: the User's consent will be required at all times, following completely transparent information about the purposes for which the personal data are collected.
  • Principle of purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.
  • Principle of data minimisation: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
  • Principle of accuracy: personal data must be accurate and always kept up to date.
  • Principle of storage limitation: personal data will only be kept in a form that permits identification of the User for as long as necessary for the purposes of their processing.
  • Principle of integrity and confidentiality: personal data will be processed in a manner that ensures their security and confidentiality.
  • Principle of proactive responsibility: the Data Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed on the Website are solely identifying data. In no case are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of your data varies according to the purpose:

  • Performance of a contract: This is the basis for managing your accommodation booking and associated services. Processing is necessary for the provision of the service you request.
  • Consent of the data subject: This is the basis for processing your enquiries through the contact form, sending your CV and subscribing to our newsletter or commercial communications. You have the right to withdraw this consent at any time."

The Website undertakes to obtain the express and verifiable consent of the User for the processing of their personal data.

What type of data does the Website collect from its clients and users?

The Website collects the following personal data:

Contact form.

Purpose: To provide you with a means to contact us and respond to your requests for information, as well as to send you communications about our products, services and activities, including by electronic means, if you tick the acceptance box.

Legal basis: The user’s consent when requesting information through our contact form and ticking the box accepting the sending of information.

Retention: Until your request has been resolved through our form or answered by email, if it has not generated a new processing. In the event that you have accepted receiving commercial mailings, until you request to unsubscribe from them.

Bookings

Purpose: To process accommodation booking requests at our establishment.

Legal basis: Performance of the contractual relationship (Art. 6.1.b of the GDPR).

Retention: The data will be kept for as long as necessary due to legal limitation periods.

Sending of CV by email.

Purpose: To have your CV available for participation in our staff selection processes.

Legal basis: The user’s consent when sending us their personal information and CV for our staff selection processes.

Retention: During the development of open staff selection processes and for 2 years for future processes.

Subscription to our newsletter.

Purpose: Sending our commercial bulletin and informative and advertising communications about our products or services that may be of interest to you, including by electronic means.

Legal basis: The user’s consent when subscribing to our commercial mailings and/or newsletter.

Retention: Until the data subject revokes consent and requests to unsubscribe from the service.

Obligation to provide us with your personal data and consequences of not doing so.

The personal data requested are necessary to manage your requests and/or provide you with the services you may contract, therefore, if you do not provide them to us, we will not be able to attend to you correctly or provide you with the service you have requested.

Recipients of personal data

The User’s personal data will not be shared with any other entity, unless it is mandatory by legal requirement or necessary to provide services to the user, in which case the User will be informed in advance.

Likewise, if the data controller intends to transfer personal data to a third country or international organisation, at the time the personal data are obtained, the User will be informed about the third country or international organisation to which the data are intended to be transferred, as well as of the existence or absence of an adequacy decision by the Commission.

Personal data of minors

Respecting the provisions of Article 8 of the GDPR and Article 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent for the processing of their personal data lawfully by the Website. In the case of a minor under 14 years of age, the consent of parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorised it.

Secrecy and security of personal data

The Website undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.

However, because the Website cannot guarantee the impenetrability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to entail a high risk to the rights and freedoms of natural persons. Following the provisions of Article 4 of the GDPR, a breach of security of personal data means any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.

Personal data will be treated as confidential by the data controller, who undertakes to inform of and to guarantee by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights arising from the processing of personal data

The User has over the Website and may therefore exercise against the data controller the following rights recognised in the GDPR and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

Right of access: This is the User’s right to obtain confirmation of whether the Website is processing or not their personal data and, if so, to obtain information about their specific personal data and the processing that the Website has carried out or carries out, as well as, among others, information available on the origin of such data and the recipients of the communications made or planned concerning them.

  • Right of rectification: This is the User's right to have their personal data modified if they prove to be inaccurate or, taking into account the purposes of the processing, incomplete.
  • Right of erasure ("the right to be forgotten"): This is the User's right, unless current legislation provides otherwise, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis; the User objects to the processing and there is no other legitimate reason to continue it; the personal data have been unlawfully processed; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to erasing the data, the data controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform the controllers who are processing the personal data of the data subject's request for erasure of any link to those personal data.
  • Right of erasure ("the right to be forgotten"): This is the User's right, unless current legislation provides otherwise, to obtain the erasure of their personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn their consent to the processing and there is no other legal basis; the User objects to the processing and there is no other legitimate reason to continue it; the personal data have been unlawfully processed; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to erasing the data, the data controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform the controllers who are processing the personal data of the data subject's request for erasure of any link to those personal data.
  • Right to restriction of processing: This is the User's right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when they contest the accuracy of their personal data; the processing is unlawful; the data controller no longer needs the personal data, but the User needs them for the purpose of making claims; and when the User has objected to the processing.
  • Right to data portability: In the event that the processing is carried out by automated means, the User will have the right to receive from the data controller their personal data in a structured, commonly used and machine-readable format, and to transmit them to another data controller. Where technically possible, the data controller will transmit the data directly to that other controller.
  • Right to object: This is the User's right not to have their personal data processed or to have such processing ceased by the Website.
  • Right not to be subject to a decision based solely on automated processing, including profiling: This is the User's right not to be subject to an individualised decision based solely on the automated processing of their personal data, including profiling, unless current legislation provides otherwise.

Thus, the User may exercise their rights by written communication addressed to the Data Controller with the reference “RGPD-murhotels.com”, specifying:

  • Name, surname(s) of the User and copy of ID card. In cases where representation is permitted, identification by the same means of the person representing the User will also be required, as well as the document proving the representation. The photocopy of the ID may be replaced by any other legally valid means that proves identity.
  • Request with the specific reasons for the request or information to which access is sought.
  • Address for notification purposes.
  • Date and signature of the applicant.
  • Any document that proves the request made.

This request and any other attached document may be sent to the following address and/or email:

Postal address:

Calle Doctor Vicente Navarro Marco, 109

35017 – Las Palmas de Gran Canaria

Las Palmas, Gran Canaria

Spain

Links to third-party websites

The Website may include hyperlinks or links that allow access to third-party websites other than the Website, and which are therefore not operated by the Website. The owners of such websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Complaints to the supervisory authority

In the event that the User considers that there is a problem or infringement of current regulations in the way in which their personal data are being processed, they will have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular, in the State in which they have their habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.aepd.es).

II. ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy and Cookies Policy, as well as that they accept the processing of their personal data so that the Data Controller may proceed with it in the manner, for the periods and for the purposes indicated. Use of the Website will imply acceptance of its Privacy and Cookies Policy.

The Website reserves the right to modify its Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy and Cookies Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

This Privacy Policy was updated on 10 January 2020 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD).